Whitedecor SRL., a Romanian legal entity, with its registered office in București. Bdul. Ghencea 154A, parter, sector 6, registered with the Trade Register under no. J40/15494/2015, C.U.I. RO 34773469, ensures, guarantees and declares on its own responsibility that the products mentioned in the invoice accompanying this declaration do not endanger life, health or occupational safety, do not have a negative impact on the environment and comply with the product technical documentation and SR 5402:2008 , STAS 6000/5-86, STAS 6000/9-91. SR 7182-5:1994 , SR 7182-6:1994, SR 7182-7:1994, STAS 7182/10-87, STAS 7182/9-87, STAS 11556/3-84.
Art.1 Conditions for granting the warranty
1.1 The warranty period is 3 (three) years where the Furniture was purchased with assembly, or 24 (twenty-four) months where the Furniture was purchased without assembly, calculated from the delivery date recorded by the signing of the acceptance report by the buyer. The warranty period is extended by the period during which the product was under repair.
1.2 Where only certain parts of a furniture product are replaced (for example a caster, a hinge, a cornice, a door, etc.), but the product as such is not replaced, the warranty period is extended by the period during which the product was under repair. The replaced product benefits from the same warranty as a new product.
1.3 The warranty provides for the repair or replacement of the product, at no additional cost to the buyer.
1.4 The warranty is granted for products that will be used in the usual manner and under normal conditions, for the purpose for which they were manufactured, taking into account the fact that these products will wear over the years, under normal conditions of use within normal limits of relative air humidity, 50-70 % and a temperature of 10-30 ℃.
1.5 The warranty for mattresses: Confort Plus is 3 (three) years from the delivery date; for Galaxy, Oasis, Balance it is 5 (five) years; and for Super Spring Tandem, Memory de Luxe Tandem, Imperial Tandem, Royal, Aloe Vera, Nobel, Eden, Sensi and Crown it is 10 (ten) years from the delivery date.
1.6 The warranty for mattresses is granted only if they are in their initial condition, except for normal wear of the product, and do not present any defect (stained/torn).
1.7 The Super Spring Tandem, Memory de Luxe Tandem, Imperial Tandem, Royal, Aloe Vera, Oasis, Nobel, Eden, Sensi and Crown mattresses in the dimensions 1400*2000 mm, 1600*2000 mm and 1800*2000 mm have a trial period of 3 (three) months. The round-trip transport costs shall be borne by the Buyer if the Buyer returns them within the trial period and does not wish to purchase them. They may be returned only once and only if the conditions set out in art.1 pt 1.7 are met.
1.8 Sofas, corner sofas, tables, chairs and armchairs have a warranty of 2 (two) years from the delivery date, calculated from the date of signing of the acceptance report by the Buyer.
Art.2 Conditions under which the warranty is not granted
2.1. Normal wear of the product, taking into account its average service life, which includes the settling of the polyurethane, the stretching of the fabric or covering material, the dulling or polishing of the materials over time, within normal limits, as a result of wear, are accepted and are not considered defects;
2.2. The appearance of defects after the acceptance of the product, as a result of handling, transport, assembly and installation services carried out by the buyer or by third parties,
2.3. Other conditions:
– component parts that are burned, flooded, damaged or stolen;
– a change in the colour of the product due to the sun, another source of heat, light or water, the migration of colour from an object (clothing or leather goods) that has come into contact with the damaged product;
– the painting of the product by the buyer, or the buyer's intervention on the furniture with additional varnishing substances, drilling, or the gluing of other parts or materials onto the product;
– breaking or scratching as a result of impact or improper handling by the buyer;
– defects arising as a result of humidity, cleaning with unsuitable cleaning products, or improper conditions of use of the products other than those for which the product was designed, tested and manufactured
– defects that arise as a result of improper storage conditions at the buyer's premises;
– where other products of a much greater weight have been stored on the product, in accordance with Art 4, pt.4.2, letter (a)
Art.3 The buyer's rights and the seller's liability
3.1. The seller's liability is engaged if the lack of conformity of the product arises within the warranty period mentioned in Art. 1 (depending on the product category), calculated from the date of signing of the acceptance report by the buyer, and if the buyer informs the seller of the appearance of the lack of conformity within two months from the date on which the buyer discovered it.
3.2. In the event of any defects, the buyer may file a complaint. This shall be accompanied by the tax invoice and the Warranty Certificate and shall be submitted and registered at the premises of the Seller's store from which the buyer purchased the product. If any items are found to be missing from the package (any components), the buyer must report their absence before the start of assembly and must keep the packaging, labels and contents of the package in the condition in which they were received, with a view to verification and replacement.
3.3. In the event of a lack of conformity, the buyer has the right to request from the seller, first of all, the repair of the product or, in the alternative, its replacement, in each case free of charge, except where the measure is impossible or disproportionate. A remedial measure shall be considered disproportionate if it imposes on the seller costs that are unreasonable in comparison with the other remedial measure, taking into account:
a) the value the products would have had if there had been no lack of conformity;
b) the significance of the lack of conformity
c) whether the other remedial measure could be carried out without significant inconvenience to the consumer.
A remedial measure shall be considered impossible if the seller cannot provide identical products for replacement or spare parts for repair, including as a result of a lack of the relevant equipment or technology.
The buyer may opt for repair or replacement only where the non-conformity of the goods is found shortly after delivery, not exceeding 30 calendar days. An exception is the situation in which the chosen corrective measure would be impossible or, in comparison with the other available corrective measure, would impose on the seller costs that would be disproportionate.
3.4. Any repair or replacement of the products shall be carried out within a reasonable period of time, established by mutual agreement, in writing, by the buyer and the seller. The period of time established may not exceed 15 calendar days from the date on which the buyer notified the seller of the lack of conformity of the product.
3.5. The seller's work points that will handle any repairs are the Logistics Department, (bulevardul Ghencea 154A, etajul 1, Magazin Tandem; telephone: +40799829062).
3.6. The buyer may request an appropriate reduction of the price or the termination of the contract where:(a) the seller has not completed the repair or replacement, or the seller has refused to bring the goods into conformity;(b) a non-conformity is found, despite the seller's efforts to remedy it;
(c) the non-conformity is of such gravity as to justify a price reduction or the right to immediate termination of the sales contract;
(d) the seller has declared that it will not bring the goods into conformity within a reasonable time or without significant inconvenience to the consumer, or this is clear from the circumstances of the case.
3.7. The buyer is not entitled to request the termination of the contract if the lack of conformity is minor. The establishment of the non-conformity and of its degree of gravity shall be carried out in accordance with the provisions of the national standard SR ISO 3951/1998 and other normative acts relating to non-conformities. In the event of termination of the contract, the seller shall refund the money using the same payment methods as those used by the consumer for the initial transaction.
3.8. The buyer agrees that products manufactured from natural materials such as melamine-faced chipboard, MDF, fabric, eco-leather and veneer cannot be manufactured identically in terms of texture, colour shades on different surfaces and visible particularities of the material, so that there may be slight differences between the sample and the finished product, the Buyer not being able to file subsequent complaints regarding these aspects.
3.9. After signing the acceptance report, the buyer may no longer invoke qualitative or quantitative deficiencies of the product (other than hidden defects, confirmed by technical expertise by a specialised service). The breakage of products or of fragile components (glass, mirror), or the scratching of products, after the acceptance has been carried out, are risks assumed by the buyer.
3.10. After the assembly, installation and adjustments to drawers, doors and shelves have been carried out, procedures confirmed by the buyer by signature on the acceptance document, the Seller no longer has any obligation regarding the repetition of these services.
3.11. In the case of upholstered products displayed in the store, if they were tried out by the buyer by sitting on them and those products withstood it and did not undergo static or dynamic deformation, under normal conditions of use, the buyer may no longer invoke, after delivery and acceptance, the breaking or deformation of the product due to qualitative deficiencies (other than hidden defects).
3.12. Where the floor or the walls on which the furniture is mounted are not straight or have unevenness, leading over time to the appearance of misalignments of doors and drawers or creaking of the bed or sofa, the Seller no longer has any obligation regarding the performance of the adjustment service, except where the parties agree otherwise.
Art.4 Final provisions
4.1. The product identification elements are those mentioned in the order form.
4.2. The buyer has taken note of and expressly accepts the seller's limitations regarding:(a) the maximum number of kilograms per type of shelf: an interior furniture shelf max. 20 kg; independent shelves applied directly to the wall – maximum 5 kg, provided that an adequate fastening system is ensured.
(b) for chests of drawers or other types of modules that contain several drawers, not to open more than one drawer at the same time, because the shift of the centre of gravity leads to the tipping over of the furniture.
(c) The Seller recommends that furniture with a small base, as well as furniture with drawers, be anchored to the walls/floor in order to avoid it tipping over. THE RECOMMENDATION IS ALL THE MORE IMPORTANT WHERE THE ROOM IN WHICH THE FURNITURE IS INSTALLED IS FREQUENTED BY OR ACCESSIBLE TO CHILDREN.
(d) the headboard of the bed needs to be placed against the wall
(e) the one regarding the fact that new materials, which have been kept in closed packages, may emit an odour, which will diminish within 5 days of opening the package and will disappear within 2 months.