Thank you for your interest in our company and our products. When you enter into any kind of relationship with us, you entrust us with your information. The purpose of this Privacy Policy is to explain to you what data we process, why we process it and what we do with it. We take your privacy seriously and never sell lists or e-mail addresses. Being fully aware that personal information belongs to you, we make every effort to store it securely and to process it carefully. We do not provide information to third parties without informing you. This information is important. We hope you read it carefully.
This Privacy Policy does not cover the applications and websites of other third parties which you may reach by accessing the links on our website. This is beyond our control. We encourage you to review the Privacy Policy of any website and/or application before providing personal data.
WHITEDECOR SRL, a Romanian legal entity, with its registered office in Bucharest, Bd Ghencea, nr 154A, parter, sector 6, registered with the Trade Register under number J40/15494/2015, fiscal code RO34773469, represented by CORNELIU SAU as Administrator, is responsible for the processing of your personal data which it collects directly from you or from other sources. According to the legislation, our company is a personal data controller. In order for your data to be processed securely, we have made every effort to implement reasonable measures to protect your personal information.
According to the legislation, you, the natural person benefiting from our services or the person in any kind of relationship with us, are a “data subject”, that is, an identified or identifiable natural person. In order to be fully transparent regarding the processing of data and to allow you to easily exercise your rights at any time, we have implemented measures to facilitate communication between us, the data controller, and you, the data subject.
The protection of your personal information is very important to us. That is why we have committed to observing the following principles:
We process your data lawfully and fairly. We are always transparent regarding the information we use, and you are duly informed.
Within the limits of the law, we give you the possibility to examine, modify and delete the personal data you have shared with us and to exercise your other rights.
We use the data only for the purposes described at the time of collection or for new purposes compatible with the initial ones. In all cases, our purposes are compatible with the legislation. We take reasonable measures to ensure that personal data is accurate, complete and up to date.
We have implemented reasonable security and encryption measures so as to protect your information as well as possible. However, please note that no website, no application and no internet connection is completely secure.
We may change this Privacy Policy at any time. All updates and modifications of the present Policy are valid immediately after notification, which we will carry out by posting on the website and/or notification by e-mail.
If you have questions or concerns regarding the processing of your data or wish to exercise your legal rights in connection with the data we hold, or if you have concerns about the way we handle any confidentiality issue, you can write to us at the e-mail address: [email protected]
You can use the Platform without disclosing personal data. However, if you wish to benefit from our Services, you will be asked to provide your data in the contact form. The requested data may include: full name, phone number, e-mail address, home address and/or delivery address. We may collect data through cookies or other similar technologies, such as IP address, internet browser, the advertisements you clicked on, location, the web pages you access on our website.
Through this privacy policy, the website www.tandemcasa.ro complies with the legal provisions on the protection of personal data and implements technical and organizational measures to protect all operations relating directly or indirectly to personal data, which prevent unauthorized or unlawful processing, as well as accidental or unlawful loss or destruction. For the purpose of responding to the requests and messages of those who access the website www.tandemcasa.ro, we collect the personal data of customers, namely the surname, first name, phone number and email address, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the European Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. On the website www.tandemcasa.ro the following personal data is processed: the name, your phone number and e-mail address, for communication with customers, in order to respond to the requests and messages received through the contact form or to process the requests received. All this data will be kept for the duration of keeping the financial-accounting and fiscal records required by the relevant legislation, but no longer than 5 years. The website www.tandemcasa.ro does not process personal data for automated processing or for profiling. Through this website, automated decisions are never made regarding the customers who access it. Technical means are used to store the data under secure conditions. Data is not processed for secondary purposes incompatible with the purposes for which it is collected. The website www.tandemcasa.ro strictly observes and ensures the confidentiality of the processed data. It does not disclose the data except for the realization of the customer’s interests or for the fulfillment of legal obligations. Confidentiality is for www.tandemcasa.ro an essential value.
www.tandemcasa.ro may transfer the Data, by disclosing or granting remote access rights, only through secure applications, to third parties, such as affiliated entities and other commercial partners of ours, acting as processors, processing personal data for and on our behalf (for example, storing the Data on “cloud”-type servers, legal and financial consultants, technical service providers or shipping assistance service providers), with whom we have concluded the necessary contractual agreements in accordance with EU and national regulations. We may also disclose your data to business partners as a result of a joint effort to offer a product or a service. We will transfer Data to third parties only to the extent necessary for fulfilling the applicable Processing Purposes for which your data is collected and processed. The personal data collected and processed for the Processing Purposes described in this Privacy Policy is stored on servers located within the territory of the European Union, namely Romania.
The personal data collected and used for the provision of the Services and the supply of the Products by www.tandemcasa.ro will be stored for a period of 2 years from the termination of the contractual relationships or any other longer period imposed by applicable laws, regulations or norms regarding obligations to keep accounting documents or requests of public authorities.
Immediately after the end of the applicable storage period, the data will be:
· deleted or destroyed; or
· anonymized; or
· transferred to an archive (except where this is prohibited by applicable law or regulation regarding record keeping).
The personal data collected and used to create your Account will be deleted immediately if you close the account.
As part of administering the Platform, we have taken technical and organizational measures to ensure a level of security appropriate to the risks involved in the processing of the Data, in particular against improper use, accidental destruction, illegal or unauthorized access, loss, alteration, disclosure, intentional or accidental manipulation, third-party access, deletion and modification. For this purpose, we have developed and implemented data security policies and other confidentiality practices. In addition, our security procedures are continuously reviewed on the basis of new technological developments. For additional information regarding our security practices, please complete the contact form in the Contact section of the website. You will be notified of a personal data security breach within a reasonable period of time after the discovery of such a breach, except where an authorized public body determines that the notification would hinder a criminal investigation or harm national security. In this case, the notification will be postponed, in accordance with the instructions of such a body. We will respond promptly to your questions regarding such a data security breach.
With your consent, we may process personal data, such as the surname, first name and email address, for marketing purposes, namely to communicate to you the latest offers, news or advertising materials. To carry out market studies we will request a new consent from you. The legal basis of this processing of personal data is your consent. You can withdraw at any time the consent given for the processing of data for marketing purposes or for carrying out market studies, simply by a message to the email address [email protected], without affecting the lawfulness of the processing carried out on the basis of consent before its withdrawal. The personal data processed for marketing purposes or for carrying out market studies will not be transferred to other persons or to a third country and will be processed until the withdrawal of your consent. There is no automated decision-making process for processing data, including profiling.
According to Regulation (EU) 2016/679, the customers of the website www.tandemcasa.ro benefit from the right of access and intervention over the personal data provided. In this respect, the customers of the website have the right to obtain from the website a confirmation as to whether or not personal data concerning them is being processed and, if so, they have access to that data, as well as to the following information:
· the purposes of the processing;
· the categories of personal data concerned;
· the recipients or categories of recipients to whom the personal data has been or will be disclosed;
· where possible, the period for which the personal data is expected to be stored or, if this is not possible, the criteria used to establish this period.
Your rights are:
· The right to withdraw consent
· The right to be informed about the processing of your data
· The right of access to the data
· The right to rectify inaccurate or incomplete data
· The right to erasure (“the right to be forgotten”)
· The right to restriction of processing
· The right to transmit the data we hold about you to another controller
· The right to object to the processing of the data
· The right not to be subject to a decision based solely on automated processing, including profiling
· The right to apply to the courts
· The right to a complaint before a Supervisory Authority
In order to place a request, the customer will provide the data and information requested in the online message form or by phone, the refusal to communicate the requested information preventing the seller from registering and responding to the request made. The owner, as well as the operator of this website, are not responsible for the customers’ errors in entering this data or for any false data provided by them. The customer has the obligation to provide correct data in conformity with reality, bearing full responsibility for the inaccuracy of the information transmitted to the seller. We recommend all users of this website to take all safety measures when they provide personal data online and to periodically check the status and accuracy of this data. Users are directly responsible for the way in which they protect their login data, given that they may bear the consequences of unauthorized use. Upon request, the company that owns the accessed website may provide a copy of the personal data subject to processing, if this is requested by one of the customers/potential customers. For any other copies requested, a reasonable fee will be charged, based on the administrative costs; where the request is made in electronic form and unless you request a material format, the information will be provided in a commonly used electronic format (word, pdf, etc.).
Also, customers have the right to the rectification, modification and updating of the processed data. They have the right to obtain from the company owning the website, without unjustified delays, the rectification of inaccurate personal data concerning them. Taking into account the purposes for which the data was processed, they have the right to obtain the completion of incomplete personal data, including by providing a supplementary declaration. They have the right to obtain from the website the deletion of the personal data concerning them, without unjustified delays, and the website has the obligation to delete the personal data without unjustified delays where one of the following reasons exists:
· the personal data is no longer necessary for the fulfillment of the purposes for which it was collected or processed;
· the consent on the basis of which the processing takes place is withdrawn and there is no other legal basis for the processing;
· the processing is objected to and there are no legitimate grounds prevailing with regard to the processing;
· the personal data has been processed unlawfully;
· the personal data must be deleted for compliance with a legal obligation incumbent on us under the law of the European Union or the laws of Romania;
In the event that the customer’s data is communicated to courier companies or the other partners, and the customer requests their deletion, the website is obliged to take all reasonable measures to inform the partners that process the data that the deletion of any links to that data or of any copies or reproductions of this personal data has been requested.
The data will not be deleted if:
· the processing is necessary for compliance with a legal obligation that provides for processing under the law of the Union or the laws of Romania or for the performance of a task carried out in the public interest;
· for reasons of public interest in the field of public health;
· the processing is necessary for the establishment, exercise or defense of a right in court.
The customers of the website have the right to obtain restriction of processing where one of the following cases applies:
· they contest the accuracy of the data, for a period that allows us to verify the accuracy of the processed data;
· the processing is unlawful, and the customer objects to the deletion of the personal data, requesting instead the restriction of its use
· the website no longer needs the personal data for the purpose of processing, but the customer requests it for the establishment, exercise or defense of a right in court.
In the event that the processing of data has been restricted in the above-mentioned cases, such personal data may, with the exception of storage, be processed only with the customer’s consent or for the establishment, exercise or defense of a right in court or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of the Romanian State.
In the event that restriction of the processing of personal data has been obtained, they will be informed by the website before the lifting of the processing restriction. Customers have the right to receive the personal data concerning them which they have provided, in a structured, commonly used and machine-readable format. They have the right to transmit this data to another controller, without obstacles from the website, directly from the website to another controller, where this is technically feasible. The exercise of the aforementioned right is without prejudice to your right to the deletion of data. Any customer also has the right to object, free of charge and without any justification, to the processing of their personal data for direct marketing purposes.
For the exercise of all the rights mentioned above, you may address at any time a written request to our registered office in Bucharest, Bd. Ghencea 154A, Danielli Design. You are also recognized the right to apply to the courts. By completing the data in the message-sending and/or offer-request form, you expressly declare and accept that your personal data be included in the database of www.tandemcasa.ro and you give your express and unequivocal consent for all this personal data to be stored, used and processed for the purpose of responding to the messages or requests made. The personal information may also be provided to the General Prosecutor’s Office, the Police, the courts of law and other authorized bodies of the state, on the basis of and within the limits of the legal provisions and as a result of expressly formulated requests. You benefit from the right of access, intervention, rectification and portability with regard to the data you provide us, to limit the processing carried out by us and even to request the deletion of the data. We mention that intervention on the data you have provided us may be of such a nature as to prevent the execution of the contract concluded between you and us. In this case, we will be exonerated from liability. If you are dissatisfied, you have the possibility to address and lodge a complaint against us before the National Supervisory Authority for Personal Data Processing, as well as before the competent courts of law.
Please note that:
· If you want to exercise your rights, you can do so by sending a written, signed and dated request to the e-mail address [email protected]
· The rights listed above are not absolute. There are exceptions, which is why each request received will be analyzed so as to decide whether it is well-founded or not. To the extent that the request is well-founded, we will facilitate the exercise of your rights. If the request is unfounded, we will reject it, but we will inform you of the reasons for the refusal and of the rights to lodge a complaint with the Supervisory Authority and to apply to the courts.
· We will try to respond to the request within 30 days. However, the term may be extended depending on various aspects, such as the complexity of the request, the large number of requests received or the impossibility of identifying you within a useful time frame.
· If, although we make every effort, we do not manage to identify you, and you do not provide us with additional information to manage to identify you, we are not obliged to act on the request.
If you have questions or concerns regarding the processing of your information or wish to exercise your legal rights, or have any other confidentiality concern, you can write to us at the e-mail address: [email protected].